Two CAURD-licensed Queens stores. Five direct channels. Most replies under 2 business hours.
Two CAURD-licensed Queens dispensaries -- one menu philosophy. Astoria runs north Queens off the N/W. Ozone Park serves south Queens, JFK, and the Rockaways off the A. Pick a depot, call ahead, or drop a pin.
Each channel routes to a real human. SLA below is real not aspirational — we log every miss and the team owner answers for it.
Anything else. Default routing when you are not sure which channel fits.
Order issues, ETA questions, ID problems at the door.
Editorial requests, interviews, photo passes.
Brand placement inquiries, distro, partnerships.
Budtender, driver, and back-of-house roles. Second-chance hiring prioritized.
Block parties, sponsorships, neighborhood events, harm-reduction partnerships.
Personal note to a founder. For everything else use General.
Skip the 7-paragraph email. Pick a topic, tell us what you need, hit send. Replies come from individual humans — not a shared inbox.
We pull these from the actual inbox. Same questions every week — cleared up once, here, so you do not have to email to find out.
Real numbers: General gets a response in about 2 business hours. Delivery Support replies inside 15 minutes during dispatch hours (10am-10pm). Press, Wholesale, and Community land within 24-48 hours. Founder Direct caps at 5 business days because the founders read every one personally.
No. Live delivery orders go through the menu directly. If you have an active order question, text the driver line at (929) 614-3591 during dispatch hours. This form is for press, wholesale, careers, partnerships, and questions that are not active orders.
Every press request gets read. The [email protected] inbox gets a full editorial reply within 24 hours. Press requests that come into the General inbox get routed but receive a shorter acknowledgement first while we move them over. Use the press channel for fastest turnaround.
Occasionally Dutchie's menu surface caches license metadata. If you spot a missing or wrong CAURD number, email General with a screenshot and the SKU. We push a fix into the Dutchie store admin within 30 minutes and the live menu refreshes in the next cache cycle (under an hour).
Email Wholesale with: brand deck, lab results, COA history (last 3 batches minimum), and your NY OCM license number. The curation committee reviews submissions weekly. Approved brands hear back within 2 weeks with a wholesale-pricing template + first-PO conversation. We prioritize equity-licensed and NY-grown.
Send a dispatch and a real human replies under two business hours. No bots, no ticket numbers, no inbox black hole.
Active delivery question? Text the driver line. Anything else? Email or walk into a store. Same humans answer either way.
